Easy returns and exchange ( In a period of 15 days)
If you are willing to return your order, for a different size or color, you have 15 days from the reception date to return the products and exchange for free. The return must be complete with the article and accessories if any, in it’s original packaging with labels. We are sorry to say that we don’t exchange against other article. Please join in the package the new size and color you wish to exchange. We will contact you by email for more details.
How to return my products?
1. Please send us an email with your order number and return product name as email title. Precise if you want to return or exchange the item.
2. We will confirm by email.
3. After we reply, you can send to our warehouse address as below.
4. Print and complete the Form of Return. The form of return must be necessarily join to your return. Click here to download the Form of Return.
5. Send back your package to the following address :
Extenxe Cachemire Limited (Warehouse, Taiwan)
2F, No.228-1, Sec. 2, Xinglong Rd., Wenshan Dist., Taipei City 116
The expenses of return are chargeable to the Customer, we offer the second mailing in case of exchange.
Did you receive my returned package?
We will send you an e-mail as soon as we receive the goods in our warehouse. In case we would not be capable of supplying an article of adequate replacement, we shall contact you by email. Please count until 10 days so that we received your returned package. Refund will automatically be credited on the credit card used for the payment.